Privacy Policy
Effective Date: July 15, 2025
North Palm Community Church (“we,” “us,” or “our”), located in North Charleston, South Carolina, respects your privacy and is committed to protecting the personal information you share when using our North Palm Prayer & Care mobile application (the “App”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights and choices. By using the App, you agree to the practices described below.
1. Information We Collect
1.1. Information You Provide
Account Information. When you sign up, we collect your name, email address, chosen password, and—if you choose—your phone number.
Location & Membership. You’ll indicate whether you live in the greater Charleston, SC area and whether you’re part of the North Palm Church family.
Requests. You can submit prayer requests or care requests. These may include:
Your name and contact details
The type of request (e.g., Hospital Visitation, Crisis Assistance)
Details you provide about your prayer need or care need
Staff Notes. Authorized church staff and volunteers may add internal notes to care requests; standard users do not add or see these notes.
1.2. Automatically Collected Information
Usage Data. We collect anonymized usage information—such as pages viewed and features used—to help us improve the App.
Device & Diagnostics. We gather basic device and error information (e.g., operating system version, crash reports) for security and stability.
2. How We Use Your Information
We use your information to:
Provide & improve App features, including creating and tracking your prayer or care requests.
Communicate updates on your requests.
Personalize your experience (for example, pre-filling your name).
Monitor App performance, diagnose issues, and fix bugs.
Meet legal and operational requirements, such as record-keeping and responding to lawful requests.
3. Sharing & Disclosure
No Selling or Renting. We never sell or rent your personal information.
Internal Ministry Use. Your request details and contact information are accessible only to authorized church staff and volunteers who need them to respond.
Hosting & Storage. We may use trusted third-party providers to host and securely store data on our behalf; they are bound by strict confidentiality and use your data only for that purpose.
Legal Compliance. We may disclose information if required by law or to protect our rights and safety, or the rights and safety of our users.
4. Data Retention
We keep your data as long as your account is active or as needed to meet legal needs. If you delete your account, we will delete or anonymize your personal data unless retention is required for compliance.
5. Security
We use industry-standard security measures—such as encryption and secure authentication—to protect your data. However, no system is perfect; please choose strong passwords and notify us if you suspect any unauthorized access.
6. Children’s Privacy
We do not knowingly collect information from anyone under 13; if we learn we have, we will promptly delete it.
7. Your Choices & Rights
Account Management. You can review and update your name, email, phone number, and other details in your account settings.
Deletion. You may request deletion of your account and personal data by contacting us or by selecting “Delete Account” in your profile settings.
Communications. You can opt out of non-urgent notifications at any time in the App settings.
Feedback. If you have questions or concerns about your privacy, please contact us (below).
8. Changes to This Policy
We may update this policy occasionally. We’ll post the revised policy’s “Effective Date” here. Continuing to use the App after such changes means you accept the new terms.
9. Contact Us
For questions or requests regarding your data:
North Palm Community Church
Email: administrator@northpalm.org
Address: 7138 Cross County Road, North Charleston, SC 29418
Thank you for trusting us with your prayer and care needs. We are honored to serve you and committed to protecting your privacy.
