Privacy Policy
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
North Palm Church (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information:
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about inquiries, appointments, and updates
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying “STOP”
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content:
- Message frequency varies based on your interactions with our church
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support:
- Reply “HELP” for assistance
- Or contact us at https://northpalm.org/contact-us/
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
Service Providers:
- Third-party vendors who assist in our operations (e.g., payment processing, scheduling)
- SMS aggregators and providers solely for delivering messages you’ve consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
- If required by law or legal process
- To protect our rights or comply with lawful requests
Business Transfers:
- In case of mergers or restructuring
- Your data remains protected under this policy
All the above categories exclude text messaging originator opt-in data and consent, except aggregators and providers of text message services.
5. Data Security
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
6. Cookies & Tracking Technologies
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website functionality
- Measure service effectiveness
You may control cookies through your browser settings. Disabling cookies may limit certain website features.
7. Your Rights & Choices
- Access, update, or delete your personal information
- Opt-out of marketing emails
- Opt-out of SMS messages by replying “STOP”
- Request information about how we process your data
- Withdraw consent at any time for future communications
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by North Palm Church.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date.
10. Contact Us
North Palm Church
7176 Bryhawke Circle
North Charleston, SC 29418
Phone: (843) 225-7884
Website: https://northpalm.org
Contact Page: https://northpalm.org/contact-us/
By using our website and services, you consent to this Privacy Policy.
